Delete your Kapio account.

1. Request deletion in the Kapio app

1. Open the Kapio app and sign in.
2. Go to Settings.
3. Tap Delete account, then Delete my account.

The app confirms once your request has reached us.

2. Request deletion without the app

If you no longer have the app, email us from the address you use to sign in to Kapio:

We may contact you to confirm the request is yours before we act on it. We action requests within a reasonable timeframe, typically within 30 days, and let you know when it is done.

3. What we delete

When your account is closed, we delete:

• Your account and sign-in details
• Your profile: name, email address and mobile number
• Your bank connections and the bank transaction data collected through them
• The business credit information we hold for your account
• Your conversations with the Kapio assistant and messages with your broker
• Problems and requests you have raised in the app
• The devices registered to receive Kapio notifications

Your consent to share bank data under the Consumer Data Right ends when your account is closed, and we stop collecting new data from your bank.

4. What we may keep, and for how long

Some information may need to be kept after your account is closed, for example to comply with tax, corporations or credit reporting law, or where we reasonably need it to resolve a dispute or enforce our agreements. We keep only what the law requires, only for as long as it requires, and we do not use it for anything else. Data collected under the Consumer Data Right is deleted or de-identified in line with the CDR Rules.

5. Deleting only some of your data

You do not have to close your account to remove some of your data. You can ask us to disconnect your bank accounts at any time from Settings, then Connected accounts, in the app, and you can email hello@kapio.com.au to ask us to delete specific information while keeping your account open.

6. Deleting the app is not enough

Removing the Kapio app from your phone clears what is stored on that phone and stops notifications reaching it. It does not close your account or delete the information we hold. Use one of the options above to do that.

Full details are in our Privacy Policy. Kapio is provided by LABX Capital Pty Ltd, trading as Kapio, ABN 50 691 135 752.