Privacy Policy

1. Our Commitment to Privacy

LABX Capital Pty Ltd ("Kapio", "we", "us", "our") is committed to protecting the privacy of the businesses we work with. We manage your business information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose, and store business-related and credit-related information.

2. What Information We Collect

We collect business-related and commercial credit information about your organisation and its directors or authorised representatives. This information may include:

• Business name, ABN, and contact details
• Director and authorised representative names and identification
• Business financial records and bank account details
• Commercial credit history and reports
• Information related to business structure, trading history, and financial performance
• Guarantor information (if applicable)

3. How Information Is Collected

We collect information directly from authorised representatives of your business through our online platform, application forms, emails, calls, and meetings. We may also obtain information from:

• Credit reporting bodies (e.g., Equifax, Experian, Dun & Bradstreet)
• ASIC and other public databases
• Third-party service providers
• Financial institutions, accountants, or referees you nominate
• Our business partners and affiliated entities

4. Why We Collect Your Information

We collect, use and disclose business information to:

• Assess your business's application for commercial finance
• Verify your business's identity and structure
• Assess the suitability of any guarantors
• Source and apply for finance or insurance on your business's behalf
• Manage and process your business loan or finance agreements
• Comply with legal and regulatory obligations
• Provide updates or offers of services that may benefit your business

5. Disclosure of Your Information

We may disclose your business information to:

• Credit providers and financial institutions
• Insurers and underwriting agencies
• Credit reporting bodies and credit scoring agencies
• Our agents, contractors, and service providers (e.g., IT, cloud hosting, analytics)
• Legal, accounting, or financial advisers
• Government authorities, when legally required
• Related entities, or parties involved in business acquisitions

Some of our third-party service providers may store or process data in the United States, Singapore, or other jurisdictions. We take reasonable steps to ensure these providers comply with Australian privacy laws.

6. Credit Reporting and Your Rights

When acting on your business's behalf or as an agent for a credit provider, we may request credit reports or disclose information to a Commercial Credit Reporting Service.

Your business and its directors have rights to:

• Access and correct the information we or a CRB hold
• Request that a CRB not use information for pre-screening direct marketing
• Request a CRB not to disclose information if there is suspected fraud

Refer to the websites of CRBs such as www.mycreditfile.com.au or www.experian.com.au for more details.

7. Consent and Authorisation

By engaging with Kapio and providing your business information, you expressly:

• Authorise us to collect, use and disclose business-related information as outlined above
• Consent to receive documents and communications electronically
• Acknowledge your consent remains valid for up to 12 months for ongoing commercial credit applications unless withdrawn earlier

You may withdraw your consent at any time by contacting our Privacy Officer.

8. Storage and Security of Your Information

We store business information in physical and digital formats. We implement industry-standard measures to secure your data, including:

• Secure storage systems and restricted access protocols
• Encryption, firewall, and cybersecurity monitoring
• Staff training and confidentiality agreements

We retain your business information only as long as legally necessary or until no longer required for its intended purpose.

9. Access, Correction & Complaints

Your authorised representatives may:

• Request access to the business information we hold
• Ask us to correct any errors or outdated information
• Lodge a complaint if there is a concern about how we handle your business's information

We will respond to your request or complaint within a reasonable timeframe, typically within 30 days.

10. Marketing Opt-Out

You may opt out of receiving marketing communications at any time by contacting us or using the "unsubscribe" link provided in our emails.

11. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect changes in law or our business practices. The most up-to-date version will always be available at kapio.com.au/privacy.

12. Need Help?

If you require further clarification or wish to discuss our privacy practices, please contact us at info@kapio.com.au.